Booking Tours
You may book a tour from us, using the booking process on our site. We may, at our discretion, accept or reject any booking of a tour, for any reason.
If we accept your booking, a confirmation email will be sent to you, attaching details of the tour, our invoice and a copy of these Terms (Confirmation Email). It is your responsibility to check the booking details (including, in particular, the details of your tour) provided in the confirmation email before tour departure date.
Your booking will be complete, on your payment of part, or all of, the fee in accordance with these terms. Once your booking is complete, you may not cancel your booking other than in accordance with these terms, including our cancellation policy.
Payment
The fees are determined by the tour that you have selected during the booking process and as further particularized in the confirmation email.
Fees are to be paid to us using the payment method prescribed on our site and in accordance with the payment terms in our invoice. You must pay the fee in full prior to the commencement of your tour. We may cancel your participation in the tour if the fee is not paid to us in full in accordance with these terms.
Our fees may change from time to time, at our discretion. It is your responsibility to check our current fees before you submit your booking through our site. For the avoidance of doubt, once your booking is complete, the fee for your tour will not change.
Cancellation Policy
- In the case of Group Tours; we will charge a cancellation fee of 100% if booking is cancelled 24 hours or less before the event
- In the case of Group Tours; we will charge a cancellation fee of 0% if booking is cancelled 1000 days or less before the event
- In the case of Private Tours; we will charge a cancellation fee of 100% if booking is cancelled 72 hours or less before the event
- In the case of Private Tours; we will charge a cancellation fee of 0% if booking is cancelled 1000 days or less before the event
Rescheduling or Suspension
We will notify you as soon as possible if we need to suspend or reschedule a tour.
If we suspend a tour because of events or circumstances beyond our reasonable control:
- Prior to the start date of the tour, you will receive a credit of any fees that have been paid by you that can be used on any future tour with us.
If we reschedule a tour because of weather or other events beyond our reasonable control we will offer the following options;
- Reschedule date of tour
- Full refund of any fees paid up until this point FORCE MAJEURE
If we have to suspend or make major changes to your tour because of force majeure we will not be liable to refund your Force Majeure
If we have to suspend or make major changes to your tour because of force majeure we will not be liable to refund your monies or pay you compensation. In these such circumstances we will do our best to offer you an alternative date or tour, or a credit towards future travel with us. Force Majeure can include, but is not limited to, war, the threat of war, civil strife, pandemic, terrorist activities or the threat of terrorist activities, acts of governments or local authorities, strikes, industrial disputes, demonstrations, natural disasters, unnatural disasters such as explosions or any similar event which is outside our control.
Name Changes
You may not transfer your tour to another party. If you are unable to participate in a tour, the cancellation policy will apply. We may allow you to transfer a tour, or any amounts of the fee paid by you, to another party, however we will have no obligation to do so, and this allowance will be made in our absolute discretion.
You must notify of us of any desired start date or tour changes prior to the start date of your tour. Your request for a start date or tour change will be subject to the availability of your desired tour or date.
If the new date or tour is available, and you wish to change:
- more than 24 hours prior to the start date of your original tour, the change will be free of charge
- Within 24 hours of tour start time we will charge a total of 50% total cost of new tour or original tour price.
The tour itinerary may be subject to change due to unexpected circumstances or events. If we are unable to offer a particular inclusion in the tour itinerary due to events or circumstances beyond our reasonable control, we will endeavor to replace it with an inclusion of equal or greater value.
You must be at least 18 years old, or if you are under 18 years old, obtain the consent of, or during the tour be under the supervision of a legal guardian that is at least 18 years old.
Participation in our tours may involve physical effort and exertion. You must not participate in a tour if participation in the tour will adversely affect your physical health and/or medical condition. We recommend that you seek medical advice regarding your participation in any tours. Your participation in a tour will be at your own risk.
Any tours purchased via Open Dated booking online will be price locked at the value of the tour made at time of booking.
Your Open Dated booking is valid for 12 months at which point it and any associated credits will expire. You will be emailed prior to expiry to ensure you don’t miss the opportunity to secure your space.
If a differing tour of a higher value is chosen, the difference of balance will need to be paid prior to confirmation.
If a different tour of lower value is chosen you will be credited the difference for future purchases.
You must notify of us of desired date or tour preferences more than 14 days prior to start date of your tour. Your request for a start date or tour change will be subject to the availability of your desired tour or date.
When participating on a tour, you must cooperate with us, and conduct yourself in an appropriate, decent, lawful, non-aggressive, non-bullying and proper manner, and comply with these terms and any instructions or directions given to you by us or any of our tour guides, at all times. If we request you to leave a tour, no refund will be made to you.
You acknowledge and agree that we are unable to control the conduct of you or third parties. You acknowledge and agree that, to the maximum extent permitted by law, we will not be responsible or liable for any conduct of, you or any third party.
You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a tour and to provide the tour to you. This includes, but is not limited to, providing us with your full name, date of birth, passport and passport details or details of any medical conditions. The information and documentation that you provide to us, must be complete, accurate and correct.
During your tour, your tour guide or other group members may take photos or record videos of you participating in the tour or you may provide us with photos or videos that you have taken. You consent to us publishing such photos and videos and details (including but not limited to your name, location and date) for our marketing purposes including on the site and social media.
We collect personal information about you in order to allow you to make a booking for a tour on our site, to process your booking for a tour, to enable you to access and use the site, to contact and communicate with you or to respond to your enquiries.
When collecting and using your personal information, we agree to comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable Laws. (Please change to Thai version)
We may disclose that information to third party service providers who help us deliver our services and Tours (including information technology service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners (including third party tour operators) or as required by law. If you do not provide this information we may not be able to supply our tour to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Thailand.
We may retain personal information provided by you to communicate with you or to book other tours with us. If you wish to opt-out of communications (including any marketing communications), please contact us using the details on our site.
You may request to obtain the details of the personal information that we hold about you or the deletion of the personal information that we hold about you by contacting us using the details on our site.
By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with these terms.
Third Parties: We may provide tours to you using third parties. We make no representation or warranty about the services provided by third parties, and to the maximum extent permitted by law, we exclude all responsibility and liability for the third party services, or their failure to provide the services.
Warranties: You acknowledge and agree that the information and material on our site may be inaccurate, incomplete or unavailable from time to time. To the maximum extent permitted by law, all information and material are provided to you without warranties, guarantees, representations or conditions of any kind, either express or implied, and we expressly disclaim all warranties, guarantees, representations or conditions of any kind.
Exclusions: To the maximum extent permitted by law, we exclude all liability, and will have no liability, for:
- the site or your use of the site;
- any acts or omissions of you (including your participation in any tour);
- any acts or omissions of any third party (including, but not limited to any government agency, hotel, tour operator or airline);
- any event or circumstance beyond our reasonable control;
- any information or documentation supplied by you;
- any property loss or damage (including your personal belongings) or personal injury, loss or death; and
- any consequential loss.
Limitation: To the maximum extent permitted by law, our total liability arising out of or in connection with these terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to us either, at our sole and unfettered discretion, resupplying the relevant tour to you or paying to you an amount not exceeding the fees paid by you to us for the tour the subject of the claim.
Indemnity: You indemnify us from and against all claims (including legal costs and expenses on a full indemnity basis) resulting from your breach of these terms.
The obligations under this clause (‘LIMITATION OF LIABILITY AND DISCLAIMERS’) will survive termination of these terms.
You acknowledge and agree that we are unable to control the conduct of you or third parties. You acknowledge and agree that, to the maximum extent permitted by law, we will not be responsible or liable for any conduct of, you or any third party.